About Elite Management Services

Elite Management is a member of the Community Associations Institute (CAI) offering community association services to homeowner and condominium associations. Our experienced staff, modern technology tools, and service options allow us to distinguish our company from others in the marketplace. We believe it is important to build a solid relationship with each community. The foundation of this relationship is to assist the Board of Directors and owners in meeting both short- and long-term goals for their association.

Established in 2009, Elite Management recognizes that we must also assist each association in containing cost, raising property values, and reducing the time commitment of community volunteers. Working closely with the Board of Directors, we help map strategies that keep everything on track, while assisting in measuring progress towards each goal.

Elite Management’s Mission

Here at Elite Management, our mission is to help HOA boards boost property values for homeowners through excellent services. With the use of real-world scenarios, we aim to share best practices in the industry with the utmost integrity. Additionally, we aspire to offer 24-hour support and quick response time with our team of highly skilled professionals.

Elite Management Services continually improves upon processes and practices, raising the standard in HOA management. Through the use of cutting-edge technology, we also aim to do everything in our power to help your community. Our mission is to lead you to success, all while keeping costs low and satisfaction high. Elite Management is a part of your team.

Homeowners Association Management Service Locations

Elite Management Services offers homeowner and condo association services to residential and commercial associations in the tri-state area. We are a full-service community association management company with local office locations in Dayton, Cincinnati, Columbus, Lexington, and Louisville. At Elite, we recognize the difficulties posed by volunteering within an HOA or condominium association. Thus, we wish to work closely with your board to achieve a long-lasting partnership with your community.

EMS HOA Management Services Offered

We provide the following EMS community association services to homeowners and community associations in the tri-state area:

Resident Support

Here at Elite, we recognize that success is built on healthy working relationships and mutual trust. We have a dedicated resident support department ready to take your calls and complaints with care. Our resident support services also include the following:

Extended telephone hours from 8 a.m. to 8 p.m., Mondays through Saturdays
Multi-lingual support staff
Online request capability for documents, maintenance requests, ARC, and violations reporting
Live chat assistance during service hours
Emergency support 24/7
Communication tracking from residents and board members in monthly reports
Quick response times

Compliance Enforcement

Elite Management Services enforces covenants uniformly and with care. We understand that enforcement is essential to maintaining the community. As such, we have designed a compliance process, which starts with scheduled property inspections for violations of association rules. With the HOA board’s approval, we then send out violation letters and conduct violation hearings. We also assist in ACC and ARC processing.

Common Area Maintenance

Elite Management Services has a department specifically committed to maintaining common areas in your community. Our maintenance staff members answer calls, emails, and service requests from homeowners. Additionally, we perform property inspections to ensure everything is up to standard. Our common area maintenance services also include:

Overseeing repairs and maintenance
Obtaining estimates and contract services per the board’s directives
Assisting and preparing bid specifications
Supervising contracts to ensure fulfillment
Scheduling preventive maintenance and inspections
Monitoring vendor performance
Managing warranties
Coordinating insurance claims

Vendor Management

Elite Management Services has a network of proven vendors who are licensed, insured, and bonded. Through our many years in the industry, we have handpicked these vendors as they meet our standards. By partnering with Elite, you will gain access to this extensive list of reliable vendors. If you already have preferred vendors, we can continue those relationships so long as they meet our licensing and insurance standards.

Accounting and Financial Services

Accounting and financial management are two of the most difficult aspects of community management. Yet, they remain some of the most important. Elite Management Services offers a wide range of accounting and financial services. We manage payable invoices through internal control procedures, review financial statements, and handle owner assessments. Our accounting method also follows the Generally Accepted Accounting Principles (GAAP). In addition to this, we also make sure your association has sufficient insurance coverage.

Community Websites and the Web Portal

Elite Management Services offers website design and maintenance to its clients. We also keep homeowners updated on the latest news with regular email blasts. Other than that, we also provide homeowners access to the Web Portal where all essential information can be viewed at no additional cost.

Through the Web Portal, homeowners can perform the following functions:

View account balance
Pay assessments and fees online
Update contact information
Submit and view the status of maintenance service requests, AR requests, and violation infractions
Download copies of the HOA’s governing documents, meeting minutes, etc.

There are many options for associations to consider when selecting a management company. Here at Elite, we know that our proactive management style, based on experience with associations of all types and sizes, has allowed us to experience growth while maintaining a high level of client retention.

We want to learn more about how we can assist you in goal planning and execution of those goals in the future. We believe every association not only deserves Elite Service but should demand it as well. Our team looks forward to speaking with you soon and showing you the Elite Difference.

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