The best way to view your statement or to look at your balance is to log into the portal and check the Billing section.
Log into the portal and on the left hand side you will see the “Billing” link.
After you click that you will be taken to the Billing section of the website where you can see your current and past statements.
Do you have questions about your:
– Statement
– Balance / Dues
– Late Fees / Other Fees
– Homeowner Web Portal
Fill out the form below or start a chat.
Accounting FAQs
How Can I Get My Late Fees Removed?
Late fee removal is subject to Board approval. Please log into the portal and on the left hand side click on “My Items”. When that [age loads, toward the very top there is a link that says “Submit a Request”. Click that then select “General Request” and proceed to fill out the form.
What Is ACH?
Elite Management Services offers the convenience of Automatic Direct Draft for your Association assessments through First Citizens Bank. The Automatic Direct Draft deducts your homeowners’ association assessments directly from your bank account. This eliminates the need for you to write checks and you never have to worry about late fees.
To set up ACH draft you will need to create an account with First Citizens. Click here to set up your account.
Who Do I Contact If My Account Is With The Law Office
If your account is with the law office, Elite Management CAN NOT speak with you concerning any type of balance questions. There may be other charges added from the law office that we do not know about. If you feel you have been sent incorrectly, please email accounting@emspm.com and let them know why and we can research.